Individual Restaurants to reopen on 4th July #Blog

Briony Wilson
2nd July 2020

INDIVIDUAL RESTAURANTS

TO REOPEN CHESTER RESTAURANTS ON JULY 4^th

^{OPERA GRILL & PICCOLINO}

Leading restaurant group, Individual Restaurants, is inviting guests to get ready to dine as it prepares to reopen its amazing Chester restaurants this Saturday July 4^th.

Bookings for Opera Grill and Piccolino are now open, with the most carefully prepared safety measures and new features in place.

The restaurants’ stylish terraces provide the perfect environment in which to soak up long summer evenings.

Reservations are subject to government guidelines, with guest safety each restaurant’s number one priority.  A short film, hosted online at https://individualrestaurants.com/our-safety-video-90 provides a walk-through of the new safety measures introduced at each restaurant and include:

·         SAFE DINING

Carefully planned, new dining spaces to allow more distance between guests.

·         WELLNESS CHECKS

Completed daily for all the restaurant team and guests on arrival. Guests are kindly asked not to visit the restaurant if they are displaying any symptoms of COVID-19, however mild. State of the art temperature checking facilities may be used to ensure the safety of all guests and the restaurant team.

·         CLEANING & SANITISING

Enhanced regular cleaning and the introduction of a dedicated Restaurant Clean Team, specially trained to maintain the restaurant and guest washrooms with enhanced deep cleaning procedures.  Restaurants are deep cleaned and sanitised daily before opening.

·         HAND SANITISER

Located at entrances and throughout the restaurant, with complimentary bottles on every table.  Guests are kindly asked to sanitise their hands upon arrival and before being seated.

·         NO TOUCH ORDERING

Choose from one of three means of ordering and payment, including through the Club Individual app, an online menu link on the guest’s phone or the restaurant’s new specially coated ’anti-bacterial’ menus.

·         AT TABLE SERVICE

A flexible at-table level of service to suit all guests’ requirements.

·         WELCOME | ARRIVAL

A staggered and well-managed booking system has been introduced to ensure there is a safe distance maintained between guests and staff at all times.

·         INFORMATION HUBS

Safety notices will be posted throughout restaurants and are available to view or download on the Club Individual app and website.

·         PAYMENT

Guest bills will be presented in a contact-free, sanitised wallet, with a contact free payment method requested wherever possible.

·         DEPARTURE

Guests are politely requested to ensure social distancing upon leaving the restaurant. Complimentary sanitising towels are available to take away.

·         CONTACTLESS TAKEAWAY

Designated safe areas for 2GO collections have been created at all restaurants and can offer a fully contactless collection and delivery service.  Designated safe areas have also been created for the restaurant’s Deliveroo partners.

·         TEAM TRAINING

The restaurant team has been re-trained regarding the frequency and method for effective handwashing and about enhanced restaurant cleaning and hygiene protocols.

·         SUPPLIERS

Special safety arrangements have been agreed with all restaurant partners.

·         OPENING TIMES

New opening times will be in operation across all restaurants to ensure compliance with all safety and wellness protocols. For more information, please see the Club Individual app or restaurant website.

Speaking on the announcement, Shazma Astle, Brand Director at Individual Restaurants, said: “After what has been and continues to be a difficult time for everyone, we are pleased to share a little good news and announce we will reopen on Saturday July 4.

“The welfare of our guests and our team is our number one priority.  The measures referenced today are just an introduction to the lengths we are going to, to create beautiful, safe dining spaces for our guests to enjoy.

“We look forward to welcoming the return of our loyal guests at our restaurants in Chester and to inviting them to experience our amazing terraces.”

Featured restaurants are open for bookings from July 4^th now.  Guests are encouraged to book online with the restaurant’s online booking portals (website and app) open 24-7.  Restaurant bookings will be staggered to ensure there is a safe distance maintained between guests and staff at all times.  A priority booking service for Front Line NHS, other emergency services and all Club Individual members is available to be enjoyed through the online booking system.

Information on the re-opening of the leading restaurant group’s wider restaurants will follow soon.

Individual Restaurants is one of the UK’s leading restaurant groups. Its collection of amazing restaurants includes The Restaurant Bar & Grill, Opera Grill, Bank Restaurant & Bar, Gino D’Acampo My Restaurant, Gino D’Acampo My Pizza & Prosecco Bar, Gino D’Acampo My Coffee & Deli Bar and Piccolino.